Frequently Asked Questions:
Q: Are you licensed, insured and bonded?
A: Yes, our housecleaners bring all of our liability, license and bond papers with them every visit to your home
Q: Do i need to be home on my scheduled service day?
A: This is up to you. many people, however, like having their home serviced while they are at work. We can be give a key and/or alarm code in order to get in.
Q: What if i need to make a change to my service day?
A: Not a problem. We ask only that you kindly give us a 48 hour notice. E-mail messages cannot be accepted for cancellations, you may call and reschedule your service for another day.
Q: Do i have to sign a long-term contract?
A: No, no long-term contract or obligations are ever required. We believe you will want to stay with us, because of our commitment to quality and excellent customer service.
Q: How do i pay for service?
A: Payment is due at time of service by either cash, check, or with any major credit card, VISA, MasterCard, Discover and debit cards.
Q: How many people are sent to my home/office?
A: Our teams consist of 2 trained, uniformed team members.
Q: Who provides the equipment and supplies?
A: We provide all cleaning supplies and equipment. If you have a product that you prefer us to use, just notify us and leave it on the kitchen counter on your service day.
Q: Should I tip the service team for a job well done?
A: Tips are not required or expected. However, you are welcome to do so, and they are very much appreciated by our housecleaners.
Q: How do i sign up?
A: Just submit the online service request form and we will contact you shortly with a free price estimate. We are also availabe at 1-410-878-7957 and a manager or customer service representative will be happy to assist you.
Stil have questions? Just e-mail us or give us a call! |
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